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Agenda

Where you see this icon  you can download the presentation material for that session.

 

Day 1 - Tuesday

December 5, 2017

  • 9:00 am
    TRACK
  • Service Provider Workshop

    Taurus
    SERVICE PROVIDER WORKSHOP (INVITATION ONLY)

    AI Live!

    Leo
    THE PROMISE AND POWER OF AI
    Chair: Aaron Boasman, VP Content, Research & Media, TM Forum
    GETTING STARTED WITH AI
    AI IN ACTION – LEVERAGING AI AND MACHINE LEARNING AS A COMPETITIVE DIFFERENTIATOR

    NFV/SDN Live!

    Capricorn
    WINNING WITH NFV & SDN
    Chair: Greg Tilton, Founder & CEO, DGIT
    TRANSFORMING FOR NFV/SDN OPERATIONALIZATION
    MANAGING INTEGRATION & HYBRID NETWORKS
    OPTIMIZING END-TO-END SERVICE PERFORMANCE – THE ROLE OF AUTOMATION, ANALYTICS AND APIS

    Service Provider Workshop

    Taurus
    • SERVICE PROVIDER WORKSHOP (INVITATION ONLY)
    • 9:00 am
      How to Transform into a Digital Service Provider: Best Practices & Proven Approaches

      This workshop is for senior operator/CSP representatives only, if you would like to find out if you are eligible to attend please contact [email protected]

      This workshop will centre around three key themes of digital transformation:

      1. Speed – how will digital transformation help me launch new services faster, more cheaper and better?
      2. Customer – how will digital transformation help transform my customer experience, know more about my customer and increase stickiness?
      3. How can digital transformation help me enter new markets and launch new services? What are the new enterprise opportunities?

      AGENDA

      Tuesday, December 5, 2017

      9:00 – 9:20am
      Opening Presentation: Creating a Digital Transformation Roadmap – Key considerations
      This presentation will introduce the key concepts to consider on your transformation journey as well as the structure and the flow of the workshop. It will set digital transformation in the wider context of the market and will address some of the biggest challenges and opportunities. This presentation will also share the initial findings of the pre-conference survey results.
      Barry Graham, Senior Director Agile IT Programme, TM Forum

      9:20 – 9:50am
      Opening Service Provider Fireside Chat: Understanding how digital transformation can drive innovation in your customer experience to increase ARPU and reduce churn by launching new innovative services
      This discussion will address why the customer and the customer experience has to be put at the heart of every digital transformation project. It will explore how digital transformation will allow you to get ahead of your competitors by launching new services, quicker, faster and more efficiently as well as personalising your offering for effectively which will drive up revenues and increase customer stickiness. Digital transformation gives services providers the competitive edge and this case study will detail how a service provider successfully launched new products to markets through their transformation project and the impact it has had on their customer experience.
      Hasniza Mohammed, General Manager, Customer Experience & Digital Journey, Telekom Malaysia

      9:50 – 10:30am
      Interactive Roundtable Workshop: Part One: Addressing the opportunities, challenges and barriers to successful customer transformation. Understanding how digital transformation can transform your customer experience
      Following on from the inspiring case study, in this interactive exercise delegates will be split into groups and firstly discuss what the top five opportunities are from a customer experience perspective of digital transformation. Each group will then pitch back their findings to the wider workshop audience.

      10:30 – 11:45am
      Morning Refreshments

      10:45 – 11:05am
      Keynote Presentation: Making the leap from CSP to Digital Service Providers & enablers
      In this session Netcracker will explore what the future of a CSP looks like, what new services they can offer as well as looking at where the biggest opportunities lie. This presentation will also address the necessary changes that need to be made from an agility, operational and technical standpoint for successful transformation to take place.
      Sanjay Mewada, Chief Strategy Officer, Netcracker  

      11:05 – 11:45am
      Interactive Roundtable Workshop: Part Two: Addressing the opportunities, challenges and barriers to successful customer transformation. Putting customer centric digital strategies into action
      Part two of the roundtable discussion will centre around the challenges and barriers to successful transformation form a customer perspective. Delegates will again work in groups to identify the major challenges and barriers as well as coming up with practical and actionable solutions to how these challenges and barriers can be overcome. Each group will then pitch back their findings to the wider workshop audience.

      11:45am – 12:45pm
      Demo: Digital transformation in action
      This session will bring digital transformation to live through a series of demos which shows the power of digital transformation technologies and digital products.
      Ari Banerjee, Vice President, Strategy, Netcracker

      12:45 – 1:30pm
      Networking Luncheon

      1:30 – 2:20pm
      Interactive Roundtable Workshop: Part Three: The need for speed. Addressing how digital transformation will help service providers launch new services faster, cheaper and more efficiently
      This roundtable workshop & discussion will be centred around the need for speed. In order for service providers to effectively compete in the digital world, they need to move from a NetOps to a DevOps approach and be able to launch new services in a matter of hours, day or weeks – not the development and release time of months or years that service providers are traditionally used to. Digital transformation puts the agility into IT operations and allows for the decoupling of capabilities, creating an flexible architecture which allows for the deployment of microservices and quicker to market launch times for new services. The interactive exercise will be firstly look at the opportunities that digital transformation has on IT and operations before addressing the challenges and barriers to transformation and how to overcome them. Delegates will work in groups before pitching back their findings to the wider workshop audience.

      2:20 – 2:30pm
      Moderator wrap and close
      In this session the moderation will wrap up the workshop by recapping the outcomes and actions as well as ask the audience if they could change one thing within their company that that would fundamentally move the dial when it comes to digital transformation, what would it be?  

    AI Live!

    Leo
    • THE PROMISE AND POWER OF AI
      Chair: Aaron Boasman, VP Content, Research & Media, TM Forum
    • 9:00 am
      TM FORUM INSIGHT: AI: The Time is Now
      Mark Newman,
      Chief Analyst, TM Forum
    • 9:20 am
      CASE STUDY: Innovating with Artificial Intelligence
      Harphajan Singh,
      Chief Data Officer, Axa Insurance
      • Accelerating Innovation with Artificial Intelligence
      • Demystifying Artificial Intelligence - a perspective of Machine Learning and Deep Learning
      • Practical applications of AI in Financial Services
    • 9:45 am
      INDUSTRY INSIGHT: How to Build a Cognitive Telco: Progress, Priorities and Profits
      Rob van den Dam,
      Global Telecom Industry Leader, IBM Institute For Business Value
    • 10:10 am
      FIRESIDE CHAT: Making the Business Case for Investing in AI
      Rujikorn Pavasuthipaisit,
      Director of Data Analytics and Research, True Corporation
      • Defining the value proposition of AI for your business
      • Identifying areas of investment
      • Getting executive buy-in
      • Demonstrating value and tangible ROI from your AI investments
    • 10:30 am
      Morning Refreshments
    • 11:00 am
      EXPERT INSIGHT: Deep Learning/Artificial Intelligence in Accelerated Data Analytics
      Ettikan Karuppiah,
      Director of Developers Ecosystem, Nvidia
    • 11:20 am
      Era of AI (Deep Learning) and harnessing its true potential
      Gaurav Kumar,
      Senior Data Scientist, Experian
    • GETTING STARTED WITH AI
    • 11:40 am
      CASE STUDY: Developing an Effective Big Data Strategy to Overcome the Challenges of AI Implementation
      Johnson Poh,
      Head Data Science / Practice Lead, Big Data Analytics, DBS Bank
    • 12:00 pm
      PANEL: Building a Comprehensive Big Data and AI Strategy
      Doron Youngerwood,
      SME for Big Data and Artificial Intelligence , Amdocs
      Setu Chokshi,
      Technology Innovation Leader, Nielsen
      Johnson Poh,
      Head Data Science / Practice Lead, Big Data Analytics, DBS Bank
      • Laying the groundwork
      • Deciding where to start with AI – knowing what you are looking for
      • What are the key components of a Big Data and AI strategy?
      • Identifying the most appropriate AI technologies for your business and quantifying the investment required
      • Building a sustainable, business-relevant Big Data and AI strategy – addressing the operational, organizational and technical challenges
    • 12:30 pm
      Networking Lunch
    • AI IN ACTION – LEVERAGING AI AND MACHINE LEARNING AS A COMPETITIVE DIFFERENTIATOR
    • 2:00 pm
      CASE STUDY: Artificial Intelligence for Healthcare
      Lawrence Wee,
      Chief Data Scientist, Allianz
    • 2:25 pm
      EXPERT INSIGHT: The Rise of AI Chatbots
      David Low,
      Chief Data Scientist, pand.ai
      • Outlining the benefits of chatbots to both the customer and the company
      • Examining various approaches to building an Artificial Intelligence Chatbot with Deep Learning techniques
      • Comparing different approaches
      • Addressing the challenges associated with building, launching and maintaining a chatbot, especially in the financial service industry

       

    • 2:50 pm
      EXPERT INSIGHT: Extreme Makeover – Driving Revenues and Reducing Churn … with AI
      Doron Youngerwood,
      SME for Big Data and Artificial Intelligence , Amdocs
      • The three phases of intelligent customer engagement
      • The science of personalization - what do Donald Trump and Sylvester Stallone have in common?
      • Case Study - large Asian service provider embraces AI to deliver a new level of service personalization to millions of subscribers
      • How to fast track an intelligent marketing strategy in 5 steps
    • 3:30 pm
      Afternoon Refreshments
    • 4:00 pm
      EXPERT INSIGHT: Applications of Machine Learning for Operators
      Setu Chokshi,
      Technology Innovation Leader, Nielsen
      • Exploring the areas where the use of machine learning is most useful for operators
      • Understanding how to use anomaly detection to:
        • figure out fraudulent messages on the network
        • clustering to segment the users based on various features that are available
        • classify the various websites that user has visited
      • Showcasing case studies from operators in Asia
      • Exploring how Azure ML is helping the leaders get started on their journey with machine learning
    • 4:25 pm
      CASE STUDY: How to Improve the Customer Experience with AI & Humans
      Toshiyuki Arai,
      Manager, Customer Services, NTT
      • Understanding why chatbots can be used to be part of customer channels
      • Understanding the findings from the experienced company using chatbot
      • Trial and error to resolve the challenge we face
      • How to create a better customer experience and improve more efficiency for the future

    NFV/SDN Live!

    Capricorn
    • WINNING WITH NFV & SDN
      Chair: Greg Tilton, Founder & CEO, DGIT
    • 9:00 am
      OPENING PRESENTATION: A Playbook for Capturing the Promise of the Pervasive Network
      Giorgio Migliarina,
      Industry Lead for Communications in Asia Pacific, Accenture
      • Building next-generation platforms and SDN/NFV-powered ecosystems that use an API-driven environment to allow multi-vendor open automation, while deploying DevOps and Agile methodologies to ensure greater success
      • Fostering the capability to develop and launch new consumer-facing services around IoT integrations, 5G and NFV, along with internal services that rapidly improve operational efficiency within the CSP itself
      • Creating and managing agile operations that take advantage of advanced tools to enable real-time service delivery and create the ultimate customer experience, using the smallest operational footprint
    • 9:25 am
      CASE STUDY: Implementing an Agile, Simplified and Robust IMS based on NFV Technology
      Wooyong Choi,
      Head of NFV/IMS Development, SK Telecom
      • Proposing innovative ways for VoLTE that are running over an IMS network
      • Delivering service agility using NFV technology
      • Architecture revolution toward a simplified IMS

       

    • 9:50 am
      EXPERT INSIGHT: From NFV to 5G Core
      Ludvig Landgren,
      VP Network Application and Cloud, Southeast Asia, Oceania and India, Ericsson
    • 10:10 am
      EXPERT INSIGHT: Successfully Operationalizing SDN/NFV
      Ari Banerjee,
      Vice President of Strategy, Netcracker
    • 10:30 am
      Morning Refreshments
    • TRANSFORMING FOR NFV/SDN OPERATIONALIZATION
    • 11:00 am
      CASE STUDY: Preparing your Business for Virtualization
      Saravanan Velrajan,
      Delivery Head, SDN/NFV Engineering & Operations, Verizon India
      • Assessing the operational impact of virtualization
      • How will operational processes have to evolve to support virtualized functions?
      • Will the automation that is created change existing business processes?
      • Changing the culture and mindset of employees
      • Bridging the current divide between Network and IT departments
      • Recruiting people with both network operations and DevOps management skills
      • Introducing new monitoring tools into the virtualized or hybrid environment to ensure optimal end-to-end quality of service and customer experience

       

    • 11:25 am
      CASE STUDY: NetroSphere – towards the Transformation of Carrier Networks
      Daisuke Hara,
      Senior Research Engineer, NTT Network Service Systems Laboratories, NTT
    • 11:50 am
      CASE STUDY: The Application of Catalogs and APIs between NFV, Network Orchestration and Next Generation OSS
      Guy Lupo,
      General Manager – Head of Orchestration & Data 2020, Telstra
      Greg Tilton,
      Founder & CEO, DGIT
      • Focusing on the role of catalogs, APIs and standards
      • Developing next-generation OSS for a virtualized and hybrid network
      • IT and Networks blur as NFV takes hold, how a Frameworx based approach helps with the transition.
      • Standards – why the industry needs them and where we currently stand
      • Using standards based APIs to ensure interoperability within the organization to leverage the value of NFV and to allow innovators to readily plug in

       

    • 12:10 pm
      CASE STUDY: NFV Deployment at China Mobile
      Wang Ye,
      Director OSS, China Mobile
      • Introduction of NFVO+ structure proposed by China mobile
      • Introduction of pilot NFV business scenarios (IMS, EPC, SMS gateway and small business platform) of China Mobile
      • The combination of IT & CT and the thinking of relevant operation and maintenance
    • 12:30 pm
      Networking Lunch
    • 2:00 pm
      CASE STUDY: SD-WAN – Leveraging SDN/NFV for Network Agility
      Matthew Allcoat,
      Chief Architect - Asia, Middle East, Africa, BT Global Services
      • Understanding the drivers behind SD-WAN
      • Developing an SD-WAN strategy and selecting the right solutions
      • Why Application Performance Management matters
      • Examining the diverse form factors needed to manage large scale deployment, including virtualized solution
      • Guaranteeing the user experience on critical application, in real time in an agile mode whilst controlling the cost
    • 2:20 pm
      Developing a Blueprint for Zero Touch, End-To-End Service Orchestration across Hybrid and Multiple Networks
      Divesh Gupta,
      Vice President - Technology & Sales Operations, PCCW Global
      • Identifying the key requirements for effectively orchestrating services end-to-end across multiple providers on a hybrid of physical and virtualized infrastructure
      • What common information and data models, standards and APIs are needed to make end-to-end management happen?
      • How can the current end-to-end management architecture be extended?
      • Ensuring that a security fabric is built in end-to-end
    • MANAGING INTEGRATION & HYBRID NETWORKS
    • 2:40 pm
      PANEL: Orchestrating a Way Forward
      Matthew Allcoat,
      Chief Architect - Asia, Middle East, Africa, BT Global Services
      Saravanan Velrajan,
      Delivery Head, SDN/NFV Engineering & Operations, Verizon India
      Divesh Gupta,
      Vice President - Technology & Sales Operations, PCCW Global
      • What are the remaining challenges in achieving end-to-end orchestration across CT and IT domains?
      • How do you best integrate NFV with legacy networks and existing OSS and BSS systems?
      • What are the different approaches to implementing orchestration capabilities?
      • How can operators foster a more software-savy company culture?
      • How is end-to-end management across partner boundaries best achieved?
    • 3:10 pm
      EXPERT INSIGHT: Meeting the Service Assurance Challenge for NFV Adoption
      Ayush Batra,
      Principal Consultant, Communications Service Provider – India & East Asia, Intel
      • Addressing the challenges to network transformation
      • NFV and service assurance
      • Service assurance capability requirements and ecosystem feedback
      • Components enabling "open" service assurance
    • 3:30 pm
      Afternoon Refreshments
    • OPTIMIZING END-TO-END SERVICE PERFORMANCE – THE ROLE OF AUTOMATION, ANALYTICS AND APIS
    • 4:00 pm
      EXPERT INSIGHT: Data Science for Effective Network Operations
      Kiran Inampudi,
      Solutions & GTM Leader, Global Service Provider Services, Cisco
    • 4:25 pm
      EXPERT INSIGHT: Why ONAP (Open Network Automation Platform) is a Game Changer for Automating NFV/SDN
      Lior Barak,
      Senior NFV Solution Architect - Open Network Group, Amdocs
      • ONAP’s background and vision of an open platform for network automation
      • Examining the impact on the vendor/operator accountability model using ONAP
      • How open source changes process practices
      • Delivery and governance models for co-development
      • How to ensure that open source delivers clear value to your business
      • Leveraging ONAP to successfully accelerate innovation in virtual services
      • Outlining the benefits of being an early adopter of ONAP
    • 4:50 pm
      PANEL: Optimizing End-to-End Service Performance
      Vinay Devadatta,
      Practice Head - Innovation & Industry Relation, Wipro
      Kumar Saurabh,
      Tech Manager System-Dev, Verizon Enterprise Solutions
      Dirk Michel,
      VP Service Assurance Solutions and Technical Sales, MYCOM OSI
  • 5:30 pm
    The digital transformation happy hour 

    40% of Communication Service Providers have begun their digital transformation journey – where are you on yours? Join us for this happy hour and enjoy open discussion and networking around digital transformation and maturity. Visit the TM Forum zone for the latest research, reports and online tools to help guide you on this complex journey.

Day 2 - Wednesday

December 6, 2017

  • 9:00 am
    Keynote Perspectives
    Nik Willetts,
    CEO, TM Forum
    Rafaai Samsi,
    CTIO, TELEKOM MALAYSIA BERHAD
    Harmeen Mehta,
    Global CIO, Bharti Airtel
    Neeraj Vyas,
    Head of Digital Business Solutions, South East Asia, Oceania & India, Ericsson
    Mark Newman,
    Chief Analyst, TM Forum

    09:00 – 09:25  TM Forum Opening Presentation
    Nik Willetts, CEO, TM Forum

    09:25 – 09:45  Transforming everything is key to digital transformation: from customer experience to IT and Infrastructure
    Rafaai Samsi, CTIO, Telekom Malaysia Berhad

    09:45 – 10:05  Are you (re)wired for digital?
    Harmeen Mehta, Global CIO, Bharti Airtel

    10:05 – 10:25 Transforming OSS & BSS to transition to a ull Digital Service Provider
    Neeraj Vyas, Head of Digital Business Solutions, Southeast Asia, Oceania & India, Ericsson       

    10:25 – 10:30  Wrap up
    Chairman: Mark Newman, Chief Analyst, TM Forum 

     

  • 10:30 am
    Morning Refreshments & Exhibition Visit
  • 11:00 am
    Service Provider Executive Roundtable (Invitation Only)

    Enabling Agile Product Creation

    Service Providers Only (by Invitation)

    Hosted by Telstra

    This interactive roundtable discussion is for senior executives from service providers and will focus on how you can enable agile product creation by exposing different network domains. During the discussion, Telstra will share its views on this topic and will be looking for other service provider feedback and collaboration on how network domains can be consumed. The roundtable will also address if telco to telco network domains can interwork.

    One of the key outcomes of the session will be to establish a working group for collaboration with other service providers to define the framework that would enable telco to telco network domains to interwork to deliver new services.

    Chairman: Michael Lawrey, Board Member & Former Chairman, TM Forum
    Telstra Roundtable lead: Gary Traver, Director of Media Networks, Telstra

    For more information or to see if you are eligible to attend, please contact [email protected]

  • 11:00 am
    TRACKS
  • Customer Centricity & Analytics Live!

    Capricorn

    Chair: Aaron Boasman, VP Content, Research & Media, TM Forum
    IMPLEMENTING OMNICHANNEL FOR MAXIMUM VALUE

    Chair: Tony Poulos, Strategist & Catalyst Evangelist, TM Forum
    CUSTOMER CENTRIC TRANSFORMATION

    IoE Monetization & Management Live!

    Leo
    INTRODUCTION AND SETTING THE SCENE
    Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    IoE TECHNICAL ENABLEMENT
    IoE BUSINESS MODELS AND CREATING AN OPEN DIGITAL ECOSYSTEM
    Chair: Joann O'Brien, VP Open APIs & Ecosystems, TM Forum
    ESTABLISHING TRUST
    Chair: Thandi Demanet, Business Analyst - IoE & Digital Business Program, TM Forum

    Transformation & Agility Live!

    Taurus
    TRANSFORMATION – WHY, WHAT, HOW?
    Chair: Barry Graham, Director of Product Management, TM Forum
    OSS/BSS OF THE FUTURE
    TRANSFORMATION CASE STUDIES

    Customer Centricity & Analytics Live!

    Capricorn

    IoE Monetization & Management Live!

    Leo
    • INTRODUCTION AND SETTING THE SCENE
      Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    • 11:00 am
      EXPERT INSIGHT: Building IoE Success – TM Forum’s IoE Program
      Craig Bachmann,
      Senior Director and Advisor, Internet of Everything, Digital Business, and Applied Innovation Program, TM Forum
      • Presenting the collaborative work carried out by TM Forum and its members in the IoE space – achievements to date and future ambitions
      • The Forum’s CurateFX tool for ecosystem mapping
      • The Management, Monetization and Trust Roadmap of Challenges
      • How to get involved
    • IoE TECHNICAL ENABLEMENT
    • 11:25 am
      EXPERT INSIGHT: IoE Connectivity – Emerging LPWAN Solutions
      Charles Reed Anderson,
      Industry Expert, CRA Associates
      • A quick roundup on LPWAN initiatives currently available
      • Evaluating the role and potential growth of LPWAN in the IoE
      • Will differing technologies and lack of harmonized standards constitute a barrier to adoption, and how can this be resolved?
      • Examining the use cases behind LPWAN, and where this solution cannot/should not be used
      • A look at economics – investment needs and potential value
    • 11:50 am
      PANEL: The Role of 5G in IoE Market Enablement and Development
      Sandy Verma,
      Senior Director, Global Strategy & Solutions, Internet of Things, AT&T
      Tomohiro Otani,
      Executive Director of Network Operation and Administration Division, Connected Network Division, KDDI Research, Inc.
      Iskra Nikolova,
      Vice President, Group Technology Strategy & Transformation, Singapore Telecommunications Ltd
      Ludvig Landgren,
      VP Network Application and Cloud, Southeast Asia, Oceania and India, Ericsson
      • The role of 5G in realizing the “2020 - 30 billion connected devices” prediction
      • What is missing to deliver the promises of speed, ultra-low latency and super scalability of 5G?
      • The 5G business case - what services will it enable/facilitate
      • Does 5G necessarily imply network slicing? What are the benefits and challenges?
      • Who defines and creates the slices and which bodies will regulate them for various verticals?
      • How will 5G and LPWAN be used concurrently to optimize the IoE marketplace?
    • 12:30 pm
      Networking Lunch
    • IoE BUSINESS MODELS AND CREATING AN OPEN DIGITAL ECOSYSTEM
      Chair: Joann O'Brien, VP Open APIs & Ecosystems, TM Forum
    • 2:00 pm
      CASE STUDY: IoE Disruption, Innovation and Monetization in a Future Connected World
      Jürgen Hase,
      CEO, UNLIMIT (powered by Reliance)
      • Understanding the implications of living in a shared world
      • The Digital Transformation is not thinking about your IT
      • The transition from Capex to Opex
      • IoE business models for emergency markets
      • DaaS vs. data privacy
    • 2:25 pm
      FIRESIDE CHAT: Designing Sustainable Business Models for the IoE
      Sandy Verma,
      Senior Director, Global Strategy & Solutions, Internet of Things, AT&T
      • Evolution vs. revolution - Can existing business models be used in the IoE context?
      • Exploring new business models defined by deeper collaboration, and how to maintain control in such environments
      • How to successfully design, implement, operate and monetize digital services with partners in a complex value fabric
      • Exploring shared investment, risk and monetization models
      • Open APIs – the key to enabling simple on-boarding of partners
    • 2:50 pm
      EXPERT INSIGHT: Driving Innovation Through Collaboration and Open Platforms
      Shahar Steiff,
      AVP New Technologies, PCCW
      • Engaging connectivity providers, innovators and industry verticals in the digital arena
      • What are the obstacles to open collaboration today, and how can they be overcome?
      • Facilitating platform on-boarding and how to enable IoE monetization for all stakeholders
      • Examining the vital role of APIs in driving and enabling innovation and IoE monetization
      • Providing connectivity, management, applications and analytics - use cases in an unlimited IoE context
    • 3:10 pm
      EXPERT INSIGHT: From Pipe to Platform – Stakes, Strategies and Monetization
      Preetham Nadig,
      Co-Founder & CEO, Qubida Analytics
      • Capitalising on existing and emerging physical and digital infrastructure for enhanced revenue opportunities
      • Building a platform to cater to all stakeholders: customers, suppliers, partners, developers…
      • Establishing where the value of the platform lies, what and how to charge
      • How to effectively monetize both the platform and the data generated
    • 3:30 pm
      Afternoon Refreshments
    • ESTABLISHING TRUST
      Chair: Thandi Demanet, Business Analyst - IoE & Digital Business Program, TM Forum
    • 4:00 pm
      EXPERT INSIGHT: Best Practices in Securing Industrial IOT
      Rajiv Niles,
      Senior Director, Digital Solutions & Industrial Cyber Security, GE Digital
      • Drivers for digital and IOT, and why cyber-security has become an urgent discussion
      • Understanding the Operational Technology (OT) threat landscape
      • OT versus IT, understanding the priorities and differences
      • Securing OT networks, examples & case studies
    • 4:25 pm
      EXPERT INSIGHT: Blockchain and Securing Digital Transactions
      Joseph Pindar,
      Director Strategy, CTO Office, Gemalto
      • The vital role of privacy and trust in the future of IoE growth and monetization
      • Examining the nature and use cases behind Digital Object Identifiers and Legal Entity Identifiers
      • How can these be leveraged to minimize risk and ensure traceability across the IoE?
      • How will blockchain technology impact IoE systems, sensors and data?
      • Blockchain evolution: rom cryptocurrencies to identity and contracts to future applications
      • Navigating the technical hurdles of applying blockchain in the IoE context
    • 4:50 pm
      PANEL: Monetization, Management and Trust
      Joseph Pindar,
      Director Strategy, CTO Office, Gemalto
      Jürgen Hase,
      CEO, UNLIMIT (powered by Reliance)
      Rajiv Niles,
      Senior Director, Digital Solutions & Industrial Cyber Security, GE Digital
      Luke Forsyth,
      Principal, Cybersecurity, KPMG
      Emmanuel Otchere,
      VP Standards & Industry Development - Carrier Software Business Unit, Huawei
      ,
      • Assessing the drivers and barriers to IoE growth and monetization
      • Identifying tools and strategies to create success for all stakeholders
      • Understanding the impact of blockchain on IoE security
      • What role can you play in shaping the future ecosystem and marketplace?

    Transformation & Agility Live!

    Taurus
    • 11:00 am
      EXPERT INSIGHT: Moving from Omni-Channel to Omni-Digital: Driving to Zero Friction Customer Engagement
      Gemini Waghmare,
      Founder & Chief Executive Officer, UXP Systems
      • Successfully engaging with users digitally
      • Embracing new CSP services; launching new offerings offerings on an ongoing basis
      • Developing IoT and Digital Home, streaming music, online storage, personal health services
      • Collecting and managing user data across all services
      • Developing new OSS/BSS services to support digital services
    • TRANSFORMATION – WHY, WHAT, HOW?
      Chair: Barry Graham, Director of Product Management, TM Forum
    • 11:25 am
      CASE STUDY: The Business Case Behind Becoming a Digital Service Provider
      Thibaut Girard,
      SVP Strategy & Transformation, DTAC
      • Discussing disruption and strategies to remain competitive – how to anticipate the unexpected
      • Examining the need for new business models and culture
      • How can CSPs capitalise on the rise of the platform economy?
      • Transformation in flight – the key to maintaining business as usual throughout a complex and far-reaching digital transformation
    • 11:50 am
      CASE STUDY: Delivering on New, Increased Demands
      Ankur Jain,
      Head of API Strategy & Ecosystem- Business Collaboration, Mobility & IOT, Tata Communications
      • What’s the real trigger for transformation?
      • Considering the range and volume of demands for services from voice and data to enterprise IT and IoE platforms and connectivity
      • How to reduce CAPEX, manage OPEX and increase agility simultaneously
      • The dilemma of transformation in times of budget constraints and fierce competition
      • Where should your investment priorities lie?
    • 12:10 pm
      CASE STUDY: Accelerating Digital Transformation using an Agile CRM Cloud Platform
      Yossi Zohar,
      Director, Communications Industry Product Marketing, Salesforce
      • Delivering exceptional customer experiences across all assisted and digital interaction channels
      • Managing the numerous legacy systems that typically exist in BSS and OSS environments
      • Leveraging CRM cloud platforms to innovate faster and accelerate digital transformation
      • Learn how the cloud helped Telekom Malaysia create IT and business agility and effectively drive their transformation
    • 12:30 pm
      Networking Lunch
    • 2:00 pm
      CASE STUDY: Successfully Managing the Virtualization Transformation
      Anand Venkat,
      Director for Solutions and Strategy - APAC, Netcracker Technology
    • 2:25 pm
      CASE STUDY: Dynamic Offer Creation in a Digital Economy
      Catherine Michel,
      CTO, Sigma Systems
      Fawad Nazir,
      Chief Technology Officer (Customer) , Telstra
      • Acknowledging the need to respond to the digital era with dynamic and agile offers
      • The disadvantages of depending on IT development across disconnected systems
      • Improving time, cost and accuracy to market
      • Supporting the creation, launch, selling and end-to-end delivery of products and services across new and existing infrastructure; quickly composing and creating marketable offers consistently, across any channel
    • OSS/BSS OF THE FUTURE
    • 2:50 pm
      EXPERT INSIGHT: Increasing and Evolving Demands of OSS & BSS
      Greg Tilton,
      Founder & CEO, DGIT
      • How have OSS & BSS requirements changed and how are needs evolving with the pervasion of digital services?
      • Moving towards next-generation OSS for a virtualized and hybrid network
      • OSS & BSS Standards – why the industry needs them, where we currently stand
      • Introducing APIs in a legacy environment and ensuring equality of treatment in a regulated environment
    • TRANSFORMATION CASE STUDIES
    • 3:10 pm
      CASE STUDY: Centralized Product Catalog – Enabling Digital Businesses
      Niraj Khetan,
      General Manager, Product Marketing, Bharti Airtel
      Ramachandran Selvarajan,
      Chief Architect, Tata Consultancy Services
      Kannan Ramakrishnan,
      Head of Product Management & Marketing, Tata Consultancy Services
      • Implications of Telco's shift to digital business
      • Centralized product catalog implementation highlights
      • Role of catalog in enabling simplification, customer experience0 and agility
    • 3:30 pm
      Afternoon Refreshments
    • 4:00 pm
      EXPERT INSIGHT: Facilitating the Complex Digital Transformation Journey with the Right Solutions and Partners
      Kurt Kammerer,
      CEO, Regify
      Joo Tat Chan,
      Senior Project Manager, Iridescent Technologies
      • Building the digital ecosystem for sustainable growth of your organization
      • Intensifying existing customer relationships with digital services and building new ones
      • Examining the maturity of solutions currently available and technical key requirements
      • End-to-end provisioning of complex digital services with various partners
      • A deeper look at outsourcing and the growing “as-a-service” market
    • 4:25 pm
      EXPERT INSIGHT: Optimizing the Digital Transformation
      Greg Page,
      GSP Solutions, Cisco Systems
      Srinivas Swargam,
      Solutions Delivery Management - Global Service Provider Services (Singapore), Cisco
      • Building the digital ecosystem for sustainable growth of your organization
      • Intensifying existing customer relationships with digital services and building new ones
      • Examining the maturity of solutions currently available and technical key requirements
    • 4:50 pm
      PANEL DISCUSSION: Why Transform? Keeping the Focus Firmly on the Customer
      Sri Safitri,
      Senior Advisor, Digital & Strategic Portfolio, Telkom Indonesia
      Sandra De Zoysa,
      Group Chief Customer Officer, Dialog Axiata
      Ajay Goyal,
      GM & Regional Vice President, JAPAC, Oracle Communications Consulting
      Manendra Kutare,
      Head of Telecom Business - ASEAN & North Asia, HCL Technologies
      • The need for customer centricity throughout transformation
      • What is needed of the operations centre of the future service provider and how can these needs be met?
      • What is the most common priority for service providers when it comes to updating operations?
      • Defining a roadmap strategy for transformation towards agile operations that meet the needs of the Digital Service Provider
      • Improving the customer experience through automation and platform integration with orchestration and agile IT practices, tools and architectures

       

  • 5:30 pm
    The managing digital ecosystems happy hour

     

    Traditionally companies focus only on internal collaboration, but as the digital landscape expands to include new digital IoE services, digital transactions, and APIs – so does your ecosystem. How can your business manage all of these relationships? Join us for this happy hour and enjoy discussion and networking around how to manage your digital ecosystems. Visit the TM Forum zone for an expert view and a sneak peek at the latest tools that can help you.

Day 3 - Thursday

December 7, 2017

  • 9:00 am
    TRACK
  • Customer Centricity & Analytics Live!

    Capricorn
    EMPOWERING THE DIGITAL CUSTOMER
    Chair: Aaron Boasman, VP Content, Research & Media, TM Forum
    PERSONALIZATION & CUSTOMER ENGAGEMENT
    ANALYTICS, AI AND MACHINE LEARNING - ENABLING THE NEXT GEN CUSTOMER EXPERIENCE

    Chair: Tony Poulos, Strategist & Catalyst Evangelist, TM Forum

    IoE Monetization & Management Live!

    Leo
    IoE STRATEGY AND MONETIZATION
    Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    IoE IN ACTION
    IoE MANAGEMENT AND SCALING

    Transformation & Agility Live!

    Taurus
    FUTURE TECHNOLOGY TO ENABLE AGILITY
    Chair: Barry Graham, Director of Product Management, TM Forum
    FUTURE TECHNOLOGY TO ENABLE AGILITY (CONTINUED)
    FOCUS ON HUMAN ASPECTS

    Customer Centricity & Analytics Live!

    Capricorn
    • EMPOWERING THE DIGITAL CUSTOMER
      Chair: Aaron Boasman, VP Content, Research & Media, TM Forum
    • 9:00 am
      CASE STUDY: Improving the Customer Experience by Implementing Self-Service across all Channels
      Hasniza Mohamed,
      General Manager, Digital Customer Experience, Telekom Malaysia
      • Understanding the growing importance of self-care in delivering a personalized service and enabling customer to resolve issues quickly
      • Simplifying and enhancing customer interaction by enabling customers to manage their bills, services and queries
      • Getting customer self-service right - adopting a strategic and proactive approach in order to avoid pitfalls and ensure that your self-service delivers a superior Customer Experience
      • Developing a customer self-service platform that is effective, user-friendly and intuitive
      • Finding the right balance between self-service and human interaction - making sure that self-service is a choice for your customers
      • Best practices for implementing an omni-channel self-service strategy

       

    • 9:30 am
      CASE STUDY & LIVE DEMO: We Must Start Meeting Like This! Will the Chatbot be a Game-Changer for Customer Experience?
      Rick Lievano,
      Worldwide Director of Industry Technology Strategy, Microsoft
      Doron Youngerwood,
      SME for Big Data and Artificial Intelligence , Amdocs
      • What are the benefits of using chatbots in customer service?
      • Creating differentiation with intelligence-based bots vs. rule-based bots
      • How to move from informational engagements to transactional engagements
      • Setting the right tone/voice to ensure the success of your chatbots; what’s the role of sentiment analysis and speech recognition?

       

    • PERSONALIZATION & CUSTOMER ENGAGEMENT
    • 10:00 am
      CASE STUDY: Boosting Customer Engagement through Social Media Channels
      Rod Strother,
      VP Digital Experience , Starhub
      • How do you build a meaningful customer dialogue in a truly interactive environment?
      • Determining the right level of engagement with customers on social channels
      • Developing policies and processes to effectively manage social channels – assigning roles and organizational responsibility
      • Empowering and motivating employees to engage customers through social channels
      • Encouraging customers to interact with your brand by turning customers into promoters
      • Providing timely and personalized responses to customers in order to ensure continued engagement
    • 10:30 am
      Morning Refreshments
    • 11:00 am
      EXPERT INSIGHT: Empowering Digital Customers through Intelligent CX Solutions
      Sangeetha Ramakrishnan,
      Lead Technical Architect for Bots, NLP, Tata Consultancy Services
      Ramachandran Selvarajan,
      Chief Architect, Tata Consultancy Services
    • ANALYTICS, AI AND MACHINE LEARNING - ENABLING THE NEXT GEN CUSTOMER EXPERIENCE
    • 11:30 am
      CASE STUDY: Real Contextual Marketing – Real Time Analytics to Action Applied with Impact
      Verita Poerbasari,
      Head of Revenue Stimulation & Retention, Indosat Ooredoo
      Nathan Rae,
      Chief Business Development Officer, Knowesis
      • Indosat Ooredoo contextual marketing objectives
      • Contextual marketing definition
      • Real time next best offer decisioning on real time context
      • Performance results
      • Challenges faced and key learnings
      • Key features required to be successful with contextual marketing
    • 12:00 pm
      EXPERT INSIGHT: Predictive Customer Engagement through ‘Customer Happiness Index’
      Amit Akhelikar,
      Global Director, Lynx Analytics
      • Customer experience is the next competitive battleground. But it is rarely managed and controlled end to end by a single operator.
      • Customer experience  measures are great for awareness. But are they actionable ? Do they give the desired commercial outcomes?
      • Introducing Happiness Index : modular, data science driven approach that combines various experience indicators into a single, individual index per customer. Effectively creating your ‘ segment-of-1’
      • Where you can predict customer behaviour and proactively address it, before customers can
      • With Customer Happiness Index, the ambition is ‘to never lose a customer’
    • 12:30 pm
      Networking Lunch

    • Chair: Tony Poulos, Strategist & Catalyst Evangelist, TM Forum
    • 2:00 pm
      EXPERT INSIGHT: Enabling Customer Centricity through Data Currency
      Raja S. Ravi,
      Senior Solutions Architect, Mobile Engineering , Telstra
      Shreshta Shyamsundar,
      Principal Technology Architect, Enterprise Architecture , Infosys
      • Meeting and exceeding the expectations of today's digital customer - defining the problem at hand and explaining why it's important enough to not ignore with supporting data points covering digital customer expectation
      • Customer centric transformation - analytics and user behavior feeding into user experience design
      • Implementing omni-channel for maximum value
      • Empowering the digital customer
      • Personalization and customer engagement
      • Analytics, Machine Learning and AI - enabling the Next Gen Customer Experience - concepts of how software and associated tooling help converge to give us the next gen CX
    • 2:25 pm
      EXPERT INSIGHT: Going from Zero to 360°: Minimizing Challenges and Maximizing Opportunities
      Luis Rezende,
      Vice President of Insights, Niometrics
      • Fostering innovation and drive down costs to go from information to action and make it feasible to monitor every customer connection
      • Generating an integrated, standards-based approach to connect all customer endpoints and understand the experience being delivered to customers
      • Correlating performance-related data from multiple systems, user devices, crowdsourcing and social media to understand the customer experience
      • Creating usable insights from data and providing the appropriate tools to for all departments to extract specific information they need
      • Taking a cautious approach to segmentation focusing on those customers and areas that provide the greatest revenue without missing the big picture
    • 2:50 pm
      EXPERT INSIGHT: Creating Customer Centric Experiences with AI and Machine Learning
      Ankur Pandey,
      Managing Partner - Telecom, Media & Utilities, IBM ASEAN
      Abhishek Kaul,
      Industry Analytics SME, IBM ASEAN
    • 3:10 pm
      CASE STUDY: Leveraging Predictive Analytics to Optimize the Customer Experience
      Agus Laksono,
      Head of Data Science, Big Data, PT Telkom Indonesia
      • Understanding how predictive analytics can reveal previously hidden patterns in data and generate more detailed and nuanced customer segmentation
      • Determining what resources and data is needed to efficiently use predictive analytics
      • Exploring how predictive analytics can be used to improve the customer experience by allowing operators to target the right customers/segments at the right time
      • Creating usable insights from the predictive results for all departments to increase customer experiences and incremental benefit (in term of generating profit and customer loyalty)
      • Developing use-cases for predictive analytics in order to maximize customer value and customer interactions across channels
    • 3:30 pm
      Afternoon Refreshments
    • 4:00 pm
      Catalysts – Awards, Results and Next Steps

      In this session, the Catalyst teams exhibiting at the event will meet in small groups with people interested in their projects to talk about results and next steps for the projects.  Attendees will also have an opportunity to meet with member and TM Forum staff representatives who are working on new projects. In addition, Catalyst Awards will be given to the best projects at the event during this session.

    IoE Monetization & Management Live!

    Leo
    • IoE STRATEGY AND MONETIZATION
      Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    • 9:00 am
      EXPERT INSIGHT: Implementing open APIs to enhance monetization
      Joann O’Brien,
      VP, APIs & Ecosystems, TM Forum
      Vincent Seet,
      Head, Enterprise Architecture, Globe Telecom
      • A look at the API & Platform economy
      • Considering the need for consistency across APIs to enable an open digital ecosystem
      • Presenting TM Forum’s suite of open APIs:
      • How to monetize APIs
      • How to use APIs to monetize IoE and digital services
    • 9:25 am
      EXPERT INSIGHT: Quality of Service in the IoE Context
      Mirela Juravle,
      Head of IoT, Smart Cities, Big Data Practice, Orange Business Services
      • How does IoE QoS vary from industry to industry?
      • The common factors: reliable, constant connection, real-time device operation, and efficient remote monitoring
      • How can service providers move beyond connectivity to deliver holistic IoE services?
      • Examining the scope of end-to-end IoE: monitoring, tracking, visualization applications, support services, insurance, etc.
    • 9:50 am
      PANEL: Building on a Strong Base – How CSPs Can Successfully Monetize IoE
      Mick Higgins,
      Vice President of Mobility and IoT Product Management, Tata Communications
      Vincent Seet,
      Head, Enterprise Architecture, Globe Telecom
      Mirela Juravle,
      Head of IoT, Smart Cities, Big Data Practice, Orange Business Services
      Andrew Thuan,
      VP, Head Of Digital Services Singapore, Philippines, Brunei and Pacific Islands, Ericsson

      Moderator: Thandi Demanet, Business Analyst - IoE & Digital Business Program, TM Forum

      • How are enterprises monetizing IoE and what can operators learn from them?
      • How to monetize existing capabilities and assets
      • How to build new capabilities and assets – investment, skills and resource requirements
      • Examining the “as-a-service” model and implementing a transaction-based monetization system
    • 10:30 am
      Morning Refreshments
    • 11:00 am
      EXPERT INSIGHT: Uncovering Value and Effectively Monetizing IoE Services
      Mick Higgins,
      Vice President of Mobility and IoT Product Management, Tata Communications
      • Dissecting the IoE value chain - What exactly can be monetized and by who?
      • Establishing recurring revenue through a lasting subscription-based service model
      • Comparing the pay-per-use vs. subscription-based models and scenarios
      • Devising the right pricing strategy wherever you stand in the digital ecosystem
      • What new billing and charging challenges does the IoE present?
    • IoE IN ACTION
    • 11:25 am
      EXPERT INSIGHT: A Look at Industry 4.0
      Bob Gill,
      General Manager, Southeast Asia, ARC Advisory Group
      •  Introduction to Industry 4.0 and its objectives
      •  A look at how Industry 4.0 is changing the world
      •  The impact of smart technologies and IoT solutions
      •  New business model opportunities
      •  Key learnings from industry implementations
      •  Moving ahead with digital transformation
    • 11:50 am
      PANEL: Recognizing the Value of IoE in Industrial Manufacturing
      Colin Koh,
      Direcctor Business Development, Precicon
      Former President, Singapore Industrial Automation Association (SIAA)
      Dhruv Anand,
      Industry Solution Leader, Telecom & Media ASEA, IBM
      Salim Aslam,
      Director of Built Environment, AllThingsConnected
      Andreas Polz,
      CTO Infonova R6, BearingPoint
      Willson Deng,
      CEO, Arcstone
      Chairman, Singapore Manufacturing Consortium (SIMCO)

      Moderator: Thandi Demanet, Business Analyst - IoE & Digital Business Program, TM Forum

      • Moving from M2M to the real smart manufacturing – from sensors & platforms to data & analytics
      • Unlocking machine data to optimize efficiency, reduce operating expenses and accelerate innovation
      • Examining the use of platforms and APIs in enabling the digital revolution across industries
      • How to integrate connected technology solutions in legacy plants – investment needs, priorities and ROI
      • How will workforce skills and requirements change as we move towards a more digitized and connected environment?
      • A look at real-life industrial IoE implementation and results
    • 12:30 pm
      Networking Lunch
    • 2:00 pm
      EXPERT INSIGHT: Focus on Smart Cities – Today and Tomorrow
      Andreas Polz,
      CTO Infonova R6, BearingPoint
      • Monetizing IoE Services with Ecosystem Management Platforms
      • Facilitating platform ecosystems to create new business models and take advantage of new monetization opportunities
      • Developing a digital platform approach based on TM Forum assets (Open APIs) to create an agile methodology
      • How Smart Cities offer an opportunity to leverage platforms to bring together businesses and citizens in a cooperative ecosystem
      • Encouraging engagement from all parties, and creating a win/win for the platform, contributors and users/citizens
      • BearingPoint’s approach to Smart Cities, based on working collaborations with Orange and NTT
    • IoE MANAGEMENT AND SCALING
    • 2:25 pm
      EXPERT INSIGHT: Successfully Moving from Concept to Deployment
      Willson Deng,
      CEO, Arcstone
      Chairman, Singapore Manufacturing Consortium (SIMCO)
      • Implementing flexible development methods and using an integrated, cloud-based development platform
      • Efficiently deploying, managing, and monitoring IoE applications remotely
      • Achieving full IoE management through realising a full communications cycle of data and relevant modifications
      • Providing simple and seamless systems to monitor upgrade devices and applications
    • 2:50 pm
      EXPERT INSIGHT: Managing the IoE Lifecycle
      CK Vishwakarma,
      Founder & CEO, AllThingsConnected
      • What does the full IoE lifecycle look like?
      • Planning for the entire lifecycle, from design through to end-of-life
      • Anticipate what systems will require in the future and planning for frequent upgrades and technology advances
      • Evaluating the cost of lifecycle management and the risk of failure with thousands of devices on a single IoE network
    • 3:10 pm
      EXPERT INSIGHT: Harnessing IoE Data to Ensure Seamless Customer Experience at Scale
      Yossi Zohar,
      Director, Communications Industry Product Marketing, Salesforce
      • The role of real time event monitoring platforms to ensure seamless customer experience at scale
      • The importance of timely end-user and provider notifications on disruptions
      • How detecting emerging issues with IoE devices can enable proactive mitigation of service disruptions
      • How IoE management platforms can automate technical problems resolution to enable scaling
    • 3:30 pm
      Afternoon Refreshments
    • 4:00 pm
      Catalysts – Awards, Results and Next Steps
      • In this session, the Catalyst teams exhibiting at the event will meet in small groups with people interested in their projects to talk about results and next steps for the projects.  Attendees will also have an opportunity to meet with member and TM Forum staff representatives who are working on new projects. In addition, Catalyst Awards will be given to the best projects at the event during this session.

    Transformation & Agility Live!

    Taurus
    • FUTURE TECHNOLOGY TO ENABLE AGILITY
      Chair: Barry Graham, Director of Product Management, TM Forum
    • 9:00 am
      EXPERT INSIGHT: The Advent of the Cloud Market and Impacts on Business
      May-Ann Lim,
      Executive Director, Asia Cloud Computing Association (ACCA)
      • Examining the growth of the cloud business and how it has transformed industries
      • The essential role of cloud computing in becoming an agile digital player
      • What are the main drivers and advantages of adopting cloud solutions?
      • What are the remaining barriers? Security, technology, skills, organisation, culture, legacy assets, budget…
      • What are the main considerations when choosing and putting in place a cloud model? managing hybrid networks and hybrid cloud solutions

       

    • 9:25 am
      EXPERT INSIGHT: Driving Agility and Value by Capitalizing on the Cloud
      Aviroop Ghosh,
      Director Solution Consulting Asia Pacific & Japan, Oracle Communications Consulting
      • How does leveraging cloud technologies impact the business internally?
      • How do cloud technologies affect existing operations, services and levels of efficiency?
      • Leveraging cloud to increase agility, drive value and enhance customer service
      • What new opportunities has and will cloud computing offer the future digital service provider?

       

    • 9:50 am
      EXPERT INSIGHT: Focus on Microservices
      Claus Nielsen,
      Product Management Director, Neural Technologies
      • Enabling scalability, modularity, vendor neutrality and customization
      • Using DevOps and micro-systems for speedy time-to-market and service deployment
      • How does adopting a micro-service approach enhance network virtualization and agility?
      • Part of the package – DevOps, SOA, SaaS and microservices
      • Examining the role and requirements of APIs in making micro-services work
      • The organizational aspects of a microservice architecture
      • What are the main challenges in implementing microservices and what are the overall advantages?

       

    • 10:10 am
      EXPERT INSIGHT: Best Practices for Increasing Network Assurance Automation
      Ken Gold,
      Leader - Solutions Marketing, EXFO
      • Automating active Service Assurance (SA), troubleshooting and fault fixing
      • Achieving efficient network management, provisioning and maintaining services
      • Integrating scalable monitoring of each service by orchestrating active testing
      • Maintaining an active real-time multi-domain hybrid network and service topology
    • 10:30 am
      Morning Refreshments
    • FUTURE TECHNOLOGY TO ENABLE AGILITY (CONTINUED)
    • 11:00 am
      EXPERT INSIGHT: Looking Towards an Open (Source) Future
      Shahar Steiff,
      AVP New Technologies, PCCW
      • What are the main advantages and main drawbacks of open source solutions for existing/legacy CSPs?
      • How are greenfield digital companies utilising open source solutions?
      • Will open source eventually entirely replace proprietary systems?
      • What impact has open source had on the digital industry so far?
      • How are various open source initiatives likely to impact the communications industry as a whole?
      • Can these initiatives be harmonized?
      • Where to deploy open source and where not to (if anywhere)

       

    • 11:25 am
      CASE STUDY: B2B B/OSS Perspectives – Eastern Communications Transformation
      Kannan Ramakrishnan,
      Head of Product Management & Marketing, Tata Consultancy Services
      Emmanuel Caido,
      Head of IT , ETPI
      Bobby Rajagopal,
      Client Partner, Tata Consultancy Services
      • Key considerations for B2B B/OSS transformation
      • Eastern Communications transformation journey
      • Key outcomes post-transformation
    • 11:50 am
      EXPERT INSIGHT: The Big Automation Plunge – Leveraging RPA
      Saurabh Mangla,
      GM, Robotics and Cognitive Automation (RCA), HCL Technologies
      • Understanding the importance of planning and process mapping
      • Achieving a 95% STP rate through process automation
      • Developing a BPM strategy to maximise implementation benefits
      • Balancing RPA with business process management for optimal efficiency
    • 12:10 pm
      CASE STUDY: Overcoming Complex Operations with Big Data and AI to Accelerate Digital Transformation
      Kohei Kawai,
      Big Data Project Leader of Customer Service Division Innovation Group, NTT Communications
      ,
      • An overview of NTT Communication’s transformation of operations
      • How to support operations with Big Data Analytics
      • Leveraging Big Data analytics to identify and solve operational problems
      • Making optimal use of Big Data to generate new value in our services
    • 12:30 pm
      Networking Lunch
    • FOCUS ON HUMAN ASPECTS
    • 2:00 pm
      EXPERT INSIGHT: Leading Transformation and Directing the Digital Service Provider
      Usha Rao,
      Head of Cloud Services Integration, BT
      • How are the roles of the C-suite evolving as IT becomes business and business becomes IT?
      • How are skill-set requirements changing across the business as a whole?
      • Dealing with a “legacy” culture and pulling it in a digital direction
      • Breaking down silos and engaging both IT and Business departments effectively and efficiently with a common goal
    • 2:25 pm
      CASE STUDY: Talent and the Digital Service Provider
      Mikko Jarva,
      Head of Product Strategy, Digital Intelligence, Nokia
      Former-CTO, Comptel
      • How to (re-)train, motivate, and enhance teams’ and individuals’ skills
      • Adopting and driving agile methods and collaboration with a business-first objective
      • Are human roles being made redundant by automation and AI?
      • What sort of new roles are being created as a result of technology developments?
    • 2:50 pm
      EXPERT INSIGHT: Who’s already preparing for the enterprise workforce and workplace of 2022?
      Mayur Sahni,
      APAC Strategy & Analysis Lead, Amdocs
      Adrian Ho,
      Principal Analyst - Enterprise, Ovum
      • Opportunities and challenges of the “digital-native” generation
      • Exclusive insights from new large-scale research of employees at over 100 enterprises
      • Overview of different levels, roles, and environments
    • 3:10 pm
      EXPERT INSIGHT: The Human Factor in Transformation
      Patsy Wang,
      Vice President, Business Transformation, OCBC Bank
      • The impact of digital transformation on the workforce . How do we manage automation and anxiety ? Are jobs at risk? Where are the new opportunities?
      • What are the skill sets needed to harness the rapid evolution of digital technologies ?
      • The importance of experimentation to drive a culture of innovation, agility and collaboration
      • Diversity and inclusion in the journey of digitalisation
    • 3:30 pm
      Afternoon Refreshments
    • 4:00 pm
      Catalysts – Awards, Results and Next Steps

      In this session, the Catalyst teams exhibiting at the event will meet in small groups with people interested in their projects to talk about results and next steps for the projects.  Attendees will also have an opportunity to meet with member and TM Forum staff representatives who are working on new projects. In addition, Catalyst Awards will be given to the best projects at the event during this session. (more…)